Terms of Service

These Terms of Service govern your use of SocialMaster Academy's educational platform, courses, and related services. By accessing our website or enrolling in our programs, you agree to be bound by these terms and our commitment to providing exceptional social media education.

Service Usage Terms

Acceptable Use Policy

Our platform is designed to provide professional social media education in a respectful and productive environment. You agree to use our services responsibly and in accordance with the following guidelines:

Educational Purpose

Use course materials, discussions, and resources solely for legitimate educational and professional development purposes

Respectful Communication

Maintain professional conduct in all interactions with instructors, staff, and fellow students

Original Work

Submit authentic assignments and properly attribute any external sources or references

Prohibited Activities

The following activities are strictly prohibited and may result in immediate account suspension or termination:

  • Sharing course content, materials, or login credentials with unauthorized individuals
  • Harassment, discrimination, or inappropriate behavior toward other users
  • Attempting to hack, disrupt, or compromise platform security
  • Using automated tools to access content without explicit permission
  • Violating intellectual property rights or distributing copyrighted materials

Course Access Guidelines

Access Duration

  • • Course materials available for 12 months from enrollment
  • • Live session recordings accessible for 6 months
  • • Assignment feedback retained throughout access period
  • • Certificate download available permanently

Usage Limits

  • • Personal use only - no commercial redistribution
  • • Maximum 3 concurrent device logins
  • • No offline downloading without explicit permission
  • • Forum participation limited to enrolled students

Account and Access Management

Account Creation Requirements

To enroll in our courses and access the learning platform, you must create an account with accurate and complete information. Account requirements include:

Valid name and contact information
Active email address for communications
Age verification (18+ or legal guardian consent)
Strong password with regular updates
Valid phone number for account security
Agreement to these terms and policies

Account Security Responsibilities

You are responsible for maintaining the security of your account and all activities that occur under your credentials. This includes:

Password Protection

Keep your login credentials confidential and notify us immediately of any unauthorized access

Account Monitoring

Review account activity regularly and report suspicious behavior or unauthorized transactions

Information Updates

Maintain current contact information and notify us of any changes affecting your enrollment

Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these terms or pose risks to our educational community. Circumstances may include:

Temporary Suspension

  • • Violation of acceptable use policies
  • • Suspected fraudulent activity
  • • Non-payment of course fees
  • • Technical security concerns

Permanent Termination

  • • Repeated policy violations
  • • Harassment or inappropriate behavior
  • • Intellectual property infringement
  • • Legal compliance requirements

Appeal Process: Account suspensions and terminations can be appealed through our contact form within 30 days. We will review each case individually and respond within 10 business days.

Service Availability and Limitations

Service Uptime and Maintenance

We strive to maintain continuous service availability while acknowledging that some interruptions may be necessary for improvements and maintenance:

Uptime Target

99.5% monthly availability during regular business hours

Maintenance Windows

Scheduled updates on Sundays 11 PM - 3 AM Sri Lankan time

Advance Notice

48-hour notification for planned maintenance via email

Feature Availability

Our educational platform includes various features designed to enhance your learning experience. Availability may vary based on your course enrollment and subscription level:

Core Learning Features

Video lectures, downloadable resources, assignments, and basic progress tracking available to all enrolled students

Interactive Features

Live sessions, discussion forums, peer collaboration tools, and instructor feedback available during active enrollment

Premium Services

Career coaching, portfolio reviews, industry networking events, and job placement assistance available for premium course enrollments

Geographic Restrictions

While our online platform is accessible globally, certain features and services may have geographic limitations:

Available Worldwide

  • • Core online course content
  • • Digital certifications
  • • Self-paced learning materials
  • • Email support services

Regional Limitations

  • • In-person workshops (Sri Lanka only)
  • • Local job placement assistance
  • • Direct employer networking events
  • • Phone support (business hours only)

Service Modifications and Updates

We continuously improve our educational offerings and platform capabilities. Changes may include:

Feature Enhancements

New tools, improved functionality, and expanded course content added regularly

Content Updates

Course materials refreshed to reflect current industry trends and platform changes

Service Discontinuation

Outdated features removed with 90-day advance notice and migration support

Notification Policy: Major service changes are communicated via email and platform announcements. Students enrolled in affected courses receive personalized transition support and alternative access options when applicable.

Intellectual Property and Content Rights