Privacy Policy

Personal Data We Collect

• Contact Information: Name, email address, phone number, and mailing address when you inquire about our courses
• Educational Background: Previous experience, current skills, and career goals to personalize your learning path
• Payment Information: Billing details and payment method information processed securely through third-party payment processors
• Course Interaction Data: Progress tracking, assignment submissions, quiz results, and participation in course activities
• Communication Records: Messages exchanged through our platform, customer support interactions, and feedback submissions

How Data is Collected

• Direct Collection: Information you provide when filling out forms, creating accounts, or contacting us directly
• Automated Collection: Data gathered through cookies, analytics tools, and website interaction tracking
• Third-Party Sources: Information from social media platforms when you choose to connect your accounts for course projects
• Educational Partners: Data received from affiliated institutions or certification bodies when relevant to your training

Legal Basis for Processing

• Contract Performance: Processing necessary to deliver our educational services and fulfill enrollment agreements
• Legitimate Interest: Improving our courses, conducting research, and enhancing the learning experience
• Consent: Marketing communications, optional features, and non-essential data processing activities
• Legal Compliance: Meeting regulatory requirements for educational institutions and data protection laws

Data Retention Periods

• Course Records: Maintained for 7 years after completion for certification and transcript purposes
• Marketing Data: Retained until you unsubscribe or request deletion, reviewed annually
• Payment Information: Held according to financial regulations, typically 5-7 years for audit purposes
• Support Communications: Kept for 3 years to improve service quality and resolve ongoing issues

Educational Services

• Providing access to course materials, live sessions, and learning resources
• Tracking your progress and personalizing learning recommendations
• Issuing certificates and maintaining academic records
• Facilitating peer interactions and group project collaborations

Third-Party Data Sharing

• Certification Bodies: Sharing completion data with Facebook Blueprint, Google Ads, and LinkedIn for official certifications
• Payment Processors: Secure transmission of billing information to authorized payment service providers
• Career Partners: With your explicit consent, sharing profiles with potential employers and internship programs
• Technology Providers: Limited data sharing with learning management systems and analytics platforms

Marketing Communications

• Sending course updates, new program announcements, and educational content
• Providing personalized recommendations based on your interests and progress
• Inviting you to special events, webinars, and networking opportunities
• Sharing success stories and industry insights relevant to your career goals

Analytics and Website Improvement

• Analyzing user behavior to improve course content and platform functionality
• Conducting research to enhance teaching methodologies and learning outcomes
• Optimizing website performance and identifying technical issues
• Measuring the effectiveness of marketing campaigns and content strategy

Technical Security Measures

• Encryption: All sensitive data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
• Access Controls: Multi-factor authentication and role-based access controls limit data access to authorized personnel only
• Regular Updates: Security patches and software updates are applied promptly to maintain system integrity
• Network Security: Firewalls, intrusion detection systems, and monitoring tools protect against unauthorized access

Data Storage and Backup

• Secure Servers: Data stored on enterprise-grade servers in secure data centers with physical access controls
• Geographic Distribution: Backups maintained in multiple secure locations to ensure data availability and recovery
• Regular Backups: Automated backup systems with testing procedures to ensure data integrity and recovery capabilities
• Data Minimization: Only necessary data is collected and stored, with regular reviews to remove outdated information

Access Controls and Monitoring

• Staff Training: Regular privacy and security training for all team members handling personal data
• Access Logging: Comprehensive logging of all data access activities with regular audit reviews
• Third-Party Vetting: Thorough security assessments of all service providers and partners
• Incident Response: Established procedures for detecting, responding to, and reporting security incidents

Breach Notification Procedures

• Immediate Response: Security breaches are addressed within 24 hours of detection
• User Notification: Affected individuals notified within 72 hours if there's a high risk to their rights and freedoms
• Regulatory Reporting: Compliance with local data protection authorities' breach notification requirements
• Remediation: Swift action to contain breaches and prevent further unauthorized access

Right to Access Personal Data

You have the right to request a copy of all personal data we hold about you, including:

• Course enrollment and progress records
• Communication history and support interactions
• Payment and billing information
• Marketing preferences and consent records

Right to Rectification and Erasure

• Correction: Request immediate correction of inaccurate or incomplete personal information
• Deletion: Request erasure of your personal data when it's no longer necessary for our services
• Account Closure: Close your account and request deletion of associated data
• Exceptions: Some data may be retained for legal or regulatory compliance purposes

Right to Data Portability

• Receive your personal data in a structured, machine-readable format
• Transfer your data to another educational platform or service provider
• Export course progress and achievements for external use
• Request data in commonly used formats (CSV, JSON, PDF)

Right to Object to Processing

• Marketing Opt-out: Unsubscribe from marketing communications at any time
• Analytics Opt-out: Request exclusion from website analytics and behavioral tracking
• Profiling Objection: Object to automated decision-making and profiling activities
• Processing Limitation: Request restriction of processing under certain circumstances

How to Exercise These Rights

To exercise any of these rights, please contact us using any of these methods:

• Use our contact form on the main website
• Send a direct message through our student portal
• Contact our privacy team through the support system
• We will respond to all requests within 30 days of receipt